Frequently asked questions

Our bridal gowns can take anywhere between 4 - 6 months to order-in depending on which designer it comes from.

Our bridal gowns can be orded from a size 4 (with a few designers starting at size 2) to a size 32.

Appointments are required on Saturdays due to high damand and limited availabilities. On weekdays appointments are not necessary but are highly recommended, that way we can ensure we have the right staff and change room available to help you. Please be aware that there will be a bridal stylist in the change room with you helping you into the gowns.

To book an appointment please go to our 'Contact Us' page and send us through an enquiry, alternatively you can Email us at info@timelesselegance.com.au or call us on 03 6334 8998

We allow an hour for bridal appointments, during this time we will initially have a talk to you about your wedding and what style you are after. We will help you choose a selection of gowns for you to try on. We will make recommendations for you based on what we see as we go through the fitting process. Plese be aware that there will be a Bridal stylist in the change room with your helping you in to the gowns.

No not at all! but feel free to bring any pictures of dresses you like to help the consultant get an idea of the style you are wanting. I would also suggest that if possible you wear nude coloured underwear as coloured or black underwear can be quite noticable under some of the gowns. Also keep in mind that a bridal stylist will be in the change room with you to help you into the gowns.

we suggest anywhere from 9 months to one year before the wedding is an ideal time to order your bridal gown. This time frame allows you to order your gown without any added stress about your delivery date, as well as time for any alterations that may need to happen to the gown in the lead up to your big day.

Once you have selected your gown we will take some basic body measurements (bust, waist and hips). We then compare your measurements to the closest standard size on the designers size chart. We then order the size best suited to your measurements.

If you measure out at different sizes in your bust, waist, and hips then we will take in account the dress style and usually order the larger size according to your measurements however every situation is different. In some cases the designers will make in mixed sizes so for example we can order a size 10 bodice and a size 12 skirt, however this option is at an extra cost. No all designers offer this, so that is when we order for the largest measurement and then will alter to fit you correctly closer to your day.

We offer a 6 month layby. We require a 40% deposit to order the gown and then monthy payments for the remainder of the layby, these payments can be made in-store, over the phone or via direct deposit. Of course we always welcome cash or credit card payments up front.

Congratulations on falling in love with a Timeless Elegance Gown! We will place the order with our designer and then the dress will get made. This process takes quite a while and is why we quote a 4-6 month delivery time frame. Once the gown is complete the designer lets us know that your gown is ready and sends it off to us. Once we receive the gown we complete a quality check and call you to let you know the good news. At this point we would request that you come in for an appointment to try YOUR gown on. You can use this as a great opportunity if you are wanting to have a look at any of our accessories and veils to try it on with your dress. After the initial appointment you can either take you dress home or we can store it in-store until we start the alterations process.

Our Bridal gowns start off at $750 and go up to $3599 for our orderable range. We also have a sale room with gowns up to 50% off and starting at $200

No you don't need to come back in unless you would like to. At your initial appointment we can do what is called a pending form for you, this form will take all of your details, the dress and your measurements which we can keep on file for when you are ready to place your order. This is especially handy for brides who don't live locally so you dont have to make a trip back to Launceston to place your order. If you have a pending with us but it had been a few months and your body shape has changed you may need to come back to update your measurments.

Well firstly Congratulations! Please contact the store on 03 6334 8998 and we can discuss your options. If you are pregnant at the time of your bridal fitting or are planning on being pregnant for your wedding please let your stylist know so we can find the best possible fit for your body (also disclose if the pregnancy is common knowledge yet so we dont accidently spill the beans!)

Firstly check your junk mail as we use a 3rd party site for our bookings and enquiries they can sometimes end up in your junk mail. Also please allow up to 48 hours for a return email, As we answer all emails personally they can take a while for us to answer all of them, especially during our busy season. For any urgent enquiries or appointments please call us on 6334 8998